Returns & Refunds
Returns and Refunds
We hope that you love your new purchase, but in the unfortunate case that you want to process a return or refund, we're here to help. Below are the policies for all returns & refunds.
Standard Return Policy:
- You have 30 calendar days from date you received your order.
- Please be sure to include your original PROCUSSION order number, or we cannot issue the refund. If you cannot find your order number, please contact us before shipping your unit back, and we'll be happy to find it for you.
- Only items that have been purchased directly from ProcussionRecovery.com can be returned to PROCUSSION. Any products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- If your unit has been used or opened, a restocking fee of 10% will apply.
- We do not cover shipping costs for returns.
- Please ensure that the item you're returning is repackaged with all the cords, accessories and documentation that were included when you received it.
- Our team receives and inspects your returned product, our accounting team will initiate your refund within 2-3 business days. An email confirmation will be sent to the address associated with your order, detailing the amount refunded. The way your refund is processed depends on your original payment method.
Promotional Kits and Bundles
- We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
- We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.